Please be aware that scam artists have developed and continue to develop new methods to deceive customers. These scammers fraudulently call customers claiming to be employees of your retail electricity provider or your local utility company. They claim that your electricity account is delinquent, and if you don’t make a payment immediately, your service will be disconnected. The caller will often disguise their phone number so the caller ID display on your phone will show the name and phone number of your retail electricity provider or local utility company.
As your retail electric provider, Power Express may occasionally call you during normal business hours to discuss your account, and will provide you with information that only you and Power Express will know to certify that the call is legitimate. Furthermore, we also send you written notification when your account is delinquent prior to any electric service disconnection.
Fraud experts say this scam continues to grow and you need to be alert and aware of the warning signs:
– If a caller pressures you for immediate payment or personal information, do not make the payment or divulge any personal information. Hang up the phone and call us at 1-877-400-0232 during normal business hours.
– If a caller asks you to make a payment by prepaid debit card, this is a red flag. Prepaid debit cards are like cash and the transactions cannot be reversed. Power Express will never ask you make a payment using a prepaid debit card.
If you have any questions about your account, please call us directly at 1-877-400-0232 and a Power Express customer service representative will be able to assist you.